Key Account Manager

It's an exciting opportunity to join FixMyCar, the UK's leading online marketplace linking garages to customers. FixMyCar aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. We are looking to recruit a knowledgeable key account manager to serve as an advisor on our key client accounts and business enhancements, reporting to the Chief Commercial Officer (CCO).

The successful applicant will have proven experience in sales and account management with strong industry knowledge and understanding of market dynamics.

Primary Purpose of the Position

• Ensure alignment with CCO on the sales strategy and provide input into commercial considerations which have/will have an impact on key account deliverables
• Build and maintain strong relationships with key clients, focussing on retention and new business, serving as primary point of contact for all business-related matters
• Understand industry trends, market conditions, and competitor activities to proactively identify potential risk to business and opportunities for alignment and/or enhancements
• Challenge and constructively contribute to the company's decision making process, ensuring the prioritisation of maintaining/building partnerships, maximising revenue, profits and market share
• Ensure compliance with local legalisation, Niterra HQ and local policies/procedures. Ensure structure is applied appropriately or create & define new processes where required to ensure efficiency

Principle Duties and Responsibilities

Client Management & Contract Delivery:

• Build and maintain strong relationships with key clients, focussing on a seamless sales journey, considering retention and new business
• Manage delivery of contract and align and co-ordinate across the organisation where needed.
• Manage further contract negotiations, renewals, and support CCO with pricing discussions
• Understand client requirements to ensure internal alignment on capability and timelines to support an accurate proposition
• Conduct regular reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives
• Explore avenues to enhance partnerships, revenue opportunities and identify competitive advantage, including tri-party agreements where such would present strategic advantage for all parties

Client Performance:

• Identify and develop strategic account plans to achieve realistic sales targets, enable account growth and increased ROI
• Analyse client feedback and industry trends, ensure alignment with CCO and contribute to any change in service to strengthen and/or grow partnerships
• Monitor, analyse and feedback on sales performance/trends (data, insights) to pro-actively stay ahead of any risks to account
• Identify upselling and cross-selling opportunities within existing accounts to maximise revenue generation
• Evaluate and implement suitable processes to streamline and enhance performance

Collaboration:

• Collaborate with cross-functional teams, such as Product and Technology to ensure seamless delivery of products/services and an exceptional client experience
• Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services
• Collaborate with CCO to ensure the correct pricing strategy, marketing strategy and product roadmap are in place to retain and attract new clients and drive sales/revenue

Training & Development:

• Educate and influence functional teams to align on the sales journey and the importance of exceptional customer service
• Provide direction to junior members of the sales team and align on key priorities to prevent silo working streams
• Create client engagement processes to align on efficient and timely output

Compliance:

• Ensure all commercial activities are in compliance with applicable laws and regulations and are fully supported by current contract and any associated statement of works

• Ensure robust compliance processes to protect sensitive client/business data
• Review current processes and implement new processes (as required) to mitigate any risks to the company's systems/data
• Operate in line with Niterra HQ processes/procedures/approval matrix
• Escalate any risks to business as priority to the CCO

Requirements

Education

• Bachelor's degree/equivalent experience in business administration, sales, marketing or a related field and/or equivalent experience

Experience

• 5 years proven experience in a similar role, strong industry knowledge and understanding of market dynamics

• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports (if required)
• Proven experience of adding strategic value to organisation as a key account manager

Knowledge & Skills

• Ability to work independently, as well as collaboratively in a team environment
• Ability to interpret contracts and draft statements of work and adendums
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
• High level of initiative, creativity, perseverance and flexibility
• Proactive and self-motivated with a passion for delivering exceptional customer service
• Excellent problem-solving skills and the ability to devise solutions
• Strong interpersonal and relationship building skills with networking abilities to drive results
• Willingness to partner and collaborate across functional areas (E.g. Technology and Product)
• Strong Powerpoint & presentational skills

Benefits

• Fully remote/flexible working
• Holidays: 25 days per annum + Birthday Leave (1 day)
• Private Medical Insurance (70% Company funded)
• Life Assurance (4x basic salary)
• Pension: 5.5% Employer contribution (5% Employee contribution)
• Employee Assistance Programme
• Flu vaccinations allowance
• Home-based allowance
• Eye test allowance
• 2 volunteering days
• Elective work location change (work from anywhere)
• Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)