Field Property Claims Specialist II

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Field Property Claims Specialist II to join our growing team in the London and surrounding area !

As a Field Property Claims Specialist II, you’ll be reporting to the Unit Claims Manager, Property, and will be responsible for the inspection of property damage, restoration or replacement valuation. This will be done via a mix of virtual review and onsite inspection. The successful candidate will provide quality service, ensure prompt, quality of work and equitable settlement of claims in line with corporate policies and standards.

What you’ll do here:

• Conduct random and focused on site re-inspections to ensure satisfactory completion of repairs in accordance with contractors' agreements, quality, timelines and estimate. Compose summary reports on Rely vendor performance and, if necessary, formulate recommendations for further action.
• Conduct virtual estimate reviews on XactAnalysis as assigned by manager. 
• Conduct field inspections to evaluate property damage and evaluate replacement or restoration requirements including direct and in-person contact with insured, claimants, and service providers.
• Determine and/or establish key measures to monitor personal efforts and service levels.
• Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services. Identify needs for process improvement and recommend changes to policies or procedures to maintain quality service and competitiveness.
• Establish and refine best practices workflows. Establish procedures and communication plans to ensure the workflows and business practices are executed consistently in all regional offices.

What you bring to the table:

• Minimum of 5 years of disaster restoration industry experience.
• University degree or any combination of training and experience deemed relevant for the role
• High-level knowledge of the Xactimate estimating software.
• Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Self-starter with the ability to work independently under minimal supervision.
• Strong ability to collaborate and influence diverse groups.
• Strong communication and negotiation skills.
• Have a valid driver's license and a good driving record. 
• Expectation to travel on short notice
• Advance drone operating license or the willingness to pursue a license is preferred

This posting expires 22/November/2024 at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Remote

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.