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Client Support Associate

Remote:

Full Remote

Contract:

Full time

Salary:

48 - 48K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

1 - 3 years of related work experience, 1 - 3 years of call center support, Excellent verbal and written communication skills, Technical Support Troubleshooting skills.

Key responsabilities:

Answer incoming support calls from customers
Identify, manage, escalate, and resolve technical issues
Utilize Service Desk tools for data entry
Interact with Technical Support teams
Utilize solution database and business systems

IntelliPro Human Resources, Staffing & Recruiting SME https://intelliprogroup.com/

201 - 500 Employees

See more IntelliPro offers

Job description

Title: Client Support Associate

Location: Remote 100%

Duration: 4 Months Contract to Hire

Shift: Sunday to Thursday - 7:00 Am - 3:00 Pm

Pay Rate: $25.00/Hr. on W2

Job Description:

Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment.
Troubleshoot all information technology issues, including software, hardware, and networking.
Ability to identify problems quickly and take corrective action.

Role Responsibilities:

This role will be responsible for answering incoming support calls from internal and external customers. 
It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. 
This position may have interaction with the Technical Support teams across the organization.

Requirements:

1 - 3 years of related work experience, or an equivalent combination of education and experience.
1 - 3 years of call center support with excellent customer service.
Excellent verbal and written communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Technical Support Troubleshooting & probing skills.

Preferences:

1 - 3 years’ technical experience is a plus.
1 - 3 years’ Service Desk or Technical Call Center experience is a plus.
Previous experience troubleshooting desktop, printer, and notebook issues.
Very strong user and support of MSOffice.

About Us:

Founded in 2009, Intellipro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue leading global talent solutions.

Intellipro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, Intellipro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.