Patient Representative - Medical Access

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Closing Date:

Type of Position:

Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

Department's Website:

Summary of Job Duties:

Qualifications:

Minimum Qualifications:

• Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling OR High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

• Excellent customer service, communication and telephone etiquette skills

• Knowledge of basic medical terminology required

• Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners

Preferred Qualifications:

• CHAA certification

Additional Information:

Responsibilities:

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.

• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.

• Enters benefit and authorization information input onto referrals.

• Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matrix payment method.

• Provides pre-counseling for patients regarding the payment expectations for service.

• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.

• Collects and posts payments and issues receipts and manages the change fund.

• Responsible for various maintenance reports such as bogies and registration denials.

• Performs other duties as assigned.

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: