Analyst/Associate, Client Operations

About Hex Trust

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

As Hex Trust is growing rapidly and constantly enhancing our products and services, we are looking to add a detail-oriented and organised individual to our Client Operations team to help ensure the quality and consistency of our procedures. You'll be responsible for providing exceptional support to our clients by managing daily operations and ensuring a seamless client experience.

This is a fantastic opportunity to join an industry leading name and be part of a dynamic and international team. You will be able to make a real impact and have the opportunity to be the invaluable bridge between our customers and users, our product team and all front-office functions.

Responsibilities

• Manage client inquiries and requests timely and efficiently
• Coordinate with internal teams to resolve client issues promptly
• Maintain accurate client records and databases (Hubspot / Jira)
• Assist with onboarding new clients
• Provide administrative support as needed
• Assist the Client Management team with daily/weekly/monthly activities as needed; 
• Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.

Requirements

• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Proficient in G-Suite
• Ability to work independently and as part of a team
• Experience in a customer service or administrative role is preferred
• Ability to work under pressure in a fast moving environment and to deliver multiple projects to deadline;
• Strong ability to establish and carry out policies
• You are expected to actively validate your own work, maintaining the highest level of quality in everything that you do;
• Ability to build strong relationships with people, understand their needs and goals, identify creative solutions, and manage action items through to completion;
• Must have an excellent command of spoken and written English;
• Familiarity with handling cryptocurrency transactions is preferred
• Willingness to adjust to a flexible schedule, including weekend shifts and support team needs.

Benefits

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralised markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events