Program Manager, Scholar

Position: Program Manager, Scholar 
Reports to: Senior Director, Placement Operations  
Department: Professional Exchanges Admin 
Location: U.S.-based remote (see location requirements below), Canada

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. 

Why work with us:   

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place. 

Who you are:

What you’ll do:

• Oversee all aspects of the Scholar program to support timely and highly compliant processing of applications.
• Manage all sales efforts to increase program participation.
• Identify and pursue opportunities for deeper relationships with host organizations, international representatives, immigration attorneys, university departments, etc.
• Develop, track, and report program metrics, OKR’s, and KPIs.
• Compile and maintain reporting including financial planning and forecasting.
• Provide support for escalated participant cases in a timely and effective manner.
• Review program applications for compliance with CIEE program guidelines and U.S. Department of State Regulations, as needed.
• Foster a continual improvement environment, utilizing process improvement methodologies to improve efficiencies and scalability.
• Create training documents and training programs for the Scholar program.
• Represent CIEE, Professional Exchanges and other CIEE programs as needed internally and externally

What you’ll bring:

• Bachelor’s degree or international equivalent.
• A minimum of 3 years of experience in program management, preferably with sales and/or business development.
• A minimum of 2-4 years of staff management experience required.
• Previous experience and knowledge of J1 Visa a plus .
• Experience with process improvement and technology adoption. Strong interpersonal skills – a team player and a self-starter who is able to exercise sound judgement across various issues and multiple projects and priorities.
• Excellent verbal and written communication skills (including phone, in person, via email) .
• Strong account management skills 
• Ability to work autonomously and plan for and manager multiple projects and priorities within tight deadlines.
• Flexibility and interest in a dynamic, team-oriented working environment and ability to change priorities quickly.
• Travel or experience in an international setting and living/studying abroad experience preferred.
• Ability to work some holidays and business closure days may be required.
• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Location Requirements:

The position is available to candidates in the Canada and United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:

CIEE believes that given its mission, diversity matters, and that the organization is stronger because it contains professionals from an array of backgrounds, with different approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups, international backgrounds, diverse origins (including all cultures, heritages, education, and economic circumstances), and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.