Account Manager
PSM Marketing is seeking a talented individual to join our Customer Success department as an Account Manager. A primary function of this role is to develop professional relationships with clients as we guide them through enhancing their dealership's online presence with award-winning websites and strategic digital marketing solutions. We are passionate about driving customer results for our dealers!
The ideal candidate will be a self-starter and creative problem-solver, motivated to improve our customer's experience. Account Managers are responsible for maintaining customer relationships, building value, retaining customers, and promoting additional marketing and website services.
This individual should be able to communicate at a high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads and results for our customers. Account Managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make strategic suggestions for our dealers.
Here is more of what you’ll get to do:
- Understand All Facets of PSM’s Suite of Website and Marketing products and services.
- Work closely with multiple clients to communicate and maintain product(s) launch plans and timeline.
- Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
- Ongoing, clear communication with leadership, web developers, graphic designers, and the Account Executives on the progress of each new client.
- Promote and Support Additional Marketing and Website Services, as well as provide product training and consult on best practices.
- Handle incoming customer comments, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify retention risk and work proactively to eliminate that risk.
- Enhance job knowledge by participating in educational opportunities.
- Other duties and responsibilities as needed.
You’ll thrive in this role if you have:
- College Degree preferred
- 2+ years of Customer Service experience
- 1+ year of Digital Marketing experience preferred
- Excellent Time management and Organizational skills
- Strong Communication and Interpersonal Skills
- Adaptable, Energetic, Team-Player Attitude
- Ability to multitask efficiently
- Proficient in Microsoft Word, Excel, and Outlook
- Experience working with a CRM preferred
- Strong technical aptitude and ability to learn quickly
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
