Offer summary
Qualifications:
Technical support or User/Product Operations experience, Some knowledge of JavaScript or Python, Bachelor's degree with 2-3 years experience, Quick learner with analytical skills, Excellent communication and problem-solving abilities.
Key responsabilities:
- Respond to user queries promptly
- Troubleshoot technical issues and provide solutions
- Follow up with teams for issue resolution
- Report platform malfunctions and assist on projects
- Update team dashboard and maintain SOPs