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Sr. User Support

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

France

Offer summary

Qualifications:

Expertise in end-user support systems, Good knowledge of ITIL, Knowledge of collaborative sites and social networks, Experience with Manage Engine Service Desk Plus and ServiceNow, Advanced skills in data query services.

Key responsabilities:

Provide user guidance and support
Follow up on incidents and user requests
Manage bug reports and documentation
Prepare and deliver training courses
Organize reporting and system improvements

HR NET CONSULTING

11 - 50 Employees

See more HR NET CONSULTING offers

Job description

We are looking for a Sr. User Support for an IT company.You'll be assigned to a major institution in Europe responsible for railway safety and interoperability.

Responsabilities:

-User guidance and support regarding: tha use of the systema and the publications and records.

-Follow up of incidents and organization of reporting.

-Follow up of user request.

-Follow up of bug reports.

-Drafting and management of documentation

-Prepare adn give training courses of information systems.

Requeriments:

-Expertise in End user support of information systems.

-Good knowledge of ITIL.

-Knowledge of wiki, collaborative sites and social networks.

-Manage Engine Service Desk Plus and ServiceNow for effective handling of user support requests.

-Advanced knowledge in data query services and data quality checks is essential, with experience in data publication through APIs, XML files, or other automated mechanisms.

-Strong document management skills are also required, including drafting and maintaining user manuals, online help resources (such as knowledge bases and FAQs), and web documentation.

-Fluency in English is a must.