Offer summary
Qualifications:
Fluent written and spoken English, 1.5+ years in Technical Support, Technical background with APIs and SQL, Experience with B2B Enterprise customers, Familiarity with ticketing systems.Key responsabilities:
- Manage 5 to 10 complex support tickets daily
- Provide technical support to Enterprise customers
- Proactively test platforms and monitor issues
- Conduct data analysis and ensure adherence to KPIs
- Collaborate with teams to investigate and resolve issues