OmniChannel Account Manager

We are seeking a self-motivated Omnichannel Account Manager dedicated to our small to mid-market clients.  This role is critical to growing revenue, renewal, and otherwise creating long-term value for assigned accounts. The Account Manager provides account strategy guidance and is supported by a team to assist clients with day-to-day reactive support.  

If you like to deliver positive client outcomes, establish and grow long-term relationships and want to help shape the future of a dynamic team as we scale, this is a great opportunity for you.

SALARY $70,000- $85,000  base + target incentive (75/25 Base to Commission Split)

LOCATION Must be located and authorized to work in the US

This role will either be hybrid or remote based on location and  travel will be required

WHAT YOU WILL DO

• Meet or exceed revenue and retention targets for your book of business
• Accurately forecast revenue goals for assigned accounts accurately in a timely manner
• Collaborate within a pod structure alongside the Revenue team and cross-functional departments to achieve campaign objectives and drive business outcomes
• Develop monthly and quarterly strategic plans for clients to enhance campaign performance, upsell new opportunities to,and drive revenue growth 
• Conduct regular calls and in-person meetings to assess client health, perform strategic reviews, identify growth opportunities, and address challenges effectively keeping Choozle top of mind
• Represent client concerns and opportunities across departments in a collaborative, results-oriented manner
• Stay current with industry trends to provide clients with innovative solutions
• Take ownership of account leadership beyond task management, proactively driving strategy and client success
• Oversee and grow a portfolio of accounts, working with independent agencies and brand partners. Act as a ‘small business owner’ to drive meaningful results for each client
• Advocate for client needs by delivering feedback to Product Management and Partnerships, helping shape platform features, integrations, and improvements for Choozle
• Establish best practices within Client Services, working closely with Product Marketing to develop impactful training materials and client resources
• Support the onboarding and training of new team members to ensure seamless integration

WHO YOU ARE

• Previous experience in a client-facing, revenue-generating position (e.g.,CSM, AM, Sales) with a proven track record of hitting revenue and retention goals
• Excellent presentation and communication skills (written and verbal); comfortable with phone interactions as well as emails
• Effective time management, organizational, and problem-solving skills; detail-oriented – ability to prioritize and meet deadlines
• Experience running and creating digital advertising strategies (e.g., The Trade Desk, Meta, Google Ads, etc.); programmatic experience is preferred
• Proven ability to collaborate cross-functionally in a dynamic environment
• Minimal travel expected, primarily within the region to meet with clients
• Effective in managing multiple priorities and meeting deadlines
• Experience using Salesforce, Hubspot, Gainsight, and Churn Zero preferred

IN ADDITION TO SALARY, CHOOZLE OFFERS:

• Company Equity
• $100 Monthly Wellness Stipend
• $100 Work From Home Stipend
• Self-Managed Time Off
• Paid Parental Leave
• 12 Paid Holidays
• 401k Contribution/Match (3%) 
• $2,000 Employee Referral Bonus
• Medical HSA Employer Paid At 100%
• Employer contributions into HSA account
• Medical PPO & Dental Employer Paid At 90%
• Employer Covers Up To 50k Of Life Insurance
• Upgraded Options, & Voluntary Additional Life Plans Available. 
• Employer Paid Long Term Disability Provided. 
• Employer Provided Employee Assistance Program (EAP) 
• 70% Of Dependent Premiums Covered. 
• 3 days of paid volunteering 
• Paid leave for miscarriage and/or abortion
• Work-Life Balance

WHAT TO EXPECT:

• Resume Review
• People Operations Screen
• SVP Interview
• Team Interview
• Manager Interview
• Deliberation/Contingent Offer
• Background Check
• Official offer

This role will remain posted until filled.

Choozle is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Choozle  is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Choozle will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle or feel controls. The employee must occasionally lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

PRE-EMPLOYMENT REQUIREMENTS A criminal background check is required for any applicant receiving a conditional offer of employment. Background checks serve as an important part of the selection process at Choozle. This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees. Background checks also help Choozle obtain additional applicant related information that helps determine the applicant's overall employability, ensuring the protection of the current people, property, and information of the organization. All offers of employment are contingent on verification of applicants’ right to work in the United States. Choozle complies with the Immigration Reform and Control Act of 1986, every new employee is required to complete the Employment Eligibility Verification Form I-9 and show documents that prove identity and employment eligibility. Choozle participates in E-Verify and will provide the federal government with employee form I-9 information to confirm work authorization.

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