Field Operations Solutions Team Coordinator

Are you looking for a new job or a company that aligns with your values and passions? Join Paraco, a family-owned company that has been delivering clean energy and fueling life's moments for over 50 years. We take pride in being one of the largest privately owned propane companies in the Northeast, serving eight states.  If you reside within our operational footprint, you may have the option of a hybrid or fully remote work arrangement. Discover more about our careers by visiting Paraco Careers. Join us on this exciting journey toward a sustainable future. 

Position Overview: 

The Field Operations Solutions Team (FOST) Coordinator is essential in providing exceptional support to our customers. You will be responsible for managing customer inquiries, scheduling service appointments, and ensuring smooth communication between customers and service teams.  

Key Responsibilities: 

• Customer Interaction: Answer incoming phone calls and respond to emails and customer correspondence in a pleasant and professional manner.
• Appointment Scheduling: Schedule service appointments and manage customer inquiries regarding billing and service issues.
• Issue Assessment: Assess customer concerns to determine the best course of action for our logistics and service teams.
• Documentation: Maintain clear and professional communication while accurately documenting each interaction.
• Team Collaboration: Collaborate with the Service Supervisor and other team members to ensure optimal customer support.
• Additional Duties: Participate in additional projects and perform other duties as assigned. 

Qualifications: 

• Experience: Minimum of one year in customer service or a related field.
• Communication Skills: Excellent verbal and written communication skills.
• Technical Proficiency: Comfortable navigating various platforms and technologies.
• Team Player: Strong collaborative skills with a proactive attitude.
• Organization: Highly organized with attention to detail. 

Salary: $18.00 - $19.00/hr.

Benefits We Provide for the FOST Coordinator: 

• Medical, Dental, & Vision Insurance
• 401(k) w/ Company Match 
• Paid PTO and Sick
• Paid Holidays
• Supplemental and Voluntary benefits and more!

Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.