Operations Support Technical Leader

Role: Operations Support Technical Leader

Location: India

About the team (Operations Competency Center):

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.

About the Role:

As an Operations Support Technical Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our operations support engagement. You will oversee a team of technical support specialists, providing guidance, mentorship, and technical expertise to resolve complex issues and maintain a high level of service quality.

Key Responsibilities:

• Technical Leadership:
• Provide technical guidance and mentorship to the operations support team, ensuring they have the necessary knowledge and skills to effectively support our operations.
• Validate that all necessary documentation, training, and support resources are in place prior to service activation.
• Develop and initiate technical documentation and procedures.
• Collaborate with other teams to identify and implement process improvements.
• Technical Expertise:
• Conduct technical readiness assessments to ensure that IT services are fully prepared for live operation.
• Possess a deep understanding of technology required to assigned engagements.
• Diagnose and resolve complex technical issues. Able to resolve and teach bug fixes.
• Provide technical guidance and troubleshooting support for complex issues.
• Incident Management:
• Lead incident technical discussion, coordinating with relevant teams to identify root causes, implement solutions, and minimize downtime.
• Service Level Agreement (SLA) Management:
• Closely coordinate with SLM to ensure adherence to SLAs for service availability, response times, and resolution times.
• Continuous Improvement:
• Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
• Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
• Collaborate with development teams to ensure smooth integration of new features and applications.

Qualifications:

• Strong background in Operations Support.
• 5+ years of experience working with Databricks or similar data platforms.
• Strong technical expertise in Databricks, including experience with cluster management, data pipelines, and SQL.
• Proficiency in Python programming, with a solid understanding of data structures, algorithms, and object-oriented programming.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their associated tools and services.
• Proven ability to lead and motivate a team of technical professionals.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

We offer:

• Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.

If you believe you are a good fit for the position, please create an application for us in the link below.

Application Link