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Director of Client Services

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

Michigan (USA), United States

Offer summary

Qualifications:

Leadership experience in client services, Strong background in process management, Proven ability to drive client retention.

Key responsabilities:

Lead and innovate client services team
Drive account excellence through processes
Collaborate with the Chief Revenue Officer
Support team building and development
Enhance client experience and retention KPIs

Blue Wheel Marketing & Advertising SME https://www.bluewheelmedia.com/

51 - 200 Employees

See more Blue Wheel offers

Job description

Your Role:

As the Director of Client Services you will be responsible for leading and innovating Blue Wheel’s client services team. You will work to architect, measure and ensure that BW’s team of 360 Account Managers drive account excellence through best-in-class process, communication, client experience, inside growth and ultimately retention. This role will work closely with the Chief Revenue Officer to ensure client goals are met and (where possible) exceeded. Additionally, you will be tasked with supporting and building the team through process and SOP creation and rollout, personal development and team training programs and assisting in rolling out new business initiatives.

At the end of the day, you will be the engine behind client services employee growth, Blue Wheel’s client experience and the key driver of Blue Wheel’s client retention KPIs.

Responsibilities: