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Remote Customer Care Specialist - 1099 Contractor

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Expert & Leadership (>10 years)
Work from: 
Florida (USA), United States

Offer summary

Key responsabilities:

  • Provide client support via chat.
  • Assist with inquiries and troubleshooting.
  • Respond to client communication via email.
  • Support requests for account inquiries.
  • Handle technical issues through multiple channels.
Inktel Contact Center Solutions logo
Inktel Contact Center Solutions Large https://www.inktel.com
1001 - 5000 Employees
About Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy
See more Inktel Contact Center Solutions offers

Job description

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

 

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

 

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesHelp Desk SupportEmail ProcessingEffective Communication

Other Skills

  • Customer Service
  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
Are you interested?

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