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Junior / Regular Customer Care Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Poland

Offer summary

Qualifications:

Bachelor or master’s degree, Min. 1 year experience in Customer Service preferred, Strong analytical and problem-solving skills, Good English language skills, Proficiency in Microsoft Office.

Key responsabilities:

Manage cross-border sales order processes
Handle customer communications and complaints
Oversee return order management
Support customer data management
Interact with commercial organization on orders

Hempel A/S Large https://www.hempel.com/

5001 - 10000 Employees

See more Hempel A/S offers

Job description

We are looking for the Customer Service Representative which provide the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.

Responsibilities:

End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing

End-to-end return order management

Outbound and inbound customer communication

Support and/or drive resolution of non-technical customer complaints

Support customer data management

Frequent interaction with the commercial organization on orders

Qualifications and competences:

Bachelor or master’s degree

Strong analytical and problem-solving skills

Min. 1 year experience in Customer Service or in the similar role is preferred

Good English language skills – oral and written

Good knowledge of other languages (Scandinavian, German, or other European languages) would be a strong plus

Proficiency in using Microsoft Office (Word, Power Point, Excel)

Technical background would be an advantage

Highly motivated and proactive

Well-organized and detail-oriented person

Friendly and open-minded team-player, able to work with limited supervision

Good ability to work under time pressure

What we offer:

Truly awesome team located in Gdansk, Poland

Competitive salary with annual bonus based on KPI’s

Financing for a Private health care package

Group insurance

Co-financing for Multisport card funding

Long holidays extra pay

International and non-corporate work environment

Access to Hempel Academy platform (e-learning and language courses)

Additional information:

Our office located in Gdansk, Poland.

To apply for this position, please submit your application with CV in English.

The Hempel Group is a leader in the production and sale of industrial paints. Today, we have 10 research units, 27 factories, 48 sales offices and more than 150 warehouses located in strategic locations around the world. Customer Service Department is providing excellent customer care experience by serving as an important point of the contact between customer and internal stakeholder such as Sales, Supply Chain & Logistics, Finance and Technical Services – from sales order processing to order fulfillment.

Application due

2024-11-30

Seniority Level

Entry level

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.