Offer summary
Qualifications:
Customer-centric approach and passion, Experience in customer success or relevant fields, Proven technical skills, Ability to manage expectations effectively, Interest in cyber security concepts.
Key responsabilities:
- Manage customer lifecycle and improve experiences
- Utilize tools to scale Customer Success efforts
- Act on alerts to resolve customer issues proactively
- Advocate for customers' needs across departments
- Identify upsell opportunities and present value to customers