Customer Success Manager

As a Customer Success Manager at Multilogin, you play a pivotal role in ensuring our customers achieve their goals using our stealth browsing tech and products and increasing customer retention.

As the vital link between our products and our highest LTV customers, you’ll get a share of all renewals and upsells. 

You’ll be operating in a greenfield market with 10x growth potential over the next 3 years. If you are confident you can get things done in a fast, but stable SaaS environment, let’s have a chat!

 Responsibilities:

Customer Retention and Satisfaction

• Reduce customer churn while driving a growth in retention and NPS
• Effectively manage and nurture a portfolio of existing client accounts, ensuring their ongoing satisfaction and success
• Provide onboarding and post-sales support to ensure customer success and proper deployment for cutting-edge use cases
• Take care of reactivation of churned customers

Relationship Management

• Collaborate closely with clients to understand their business needs and objectives, aligning the use of solutions to help them achieve their goals, develop and maintain strong relationships with high-value customers

Customer Growth and Upsell

• Identify opportunities for upsell, customer education and full product adoption

Collaboration, feedback, and improvement

• Work inside the sales team and ensure a smooth transition from sale to post-sale management of accounts and identify customer success stories and referrals
• Collect and analyze customer feedback to inform product development, marketing and technical support on how they can optimize and improve their strategies