An Introduction to Primer
The 21st century has witnessed remarkable expansion within the payments ecosystem with the introduction of new payment services, growth in cross-border commerce, and the development of multi-payment processor payment strategies.
The bottom line is that payment is no longer just another step in the purchasing funnel but a strategic asset that can drive business growth and innovation.
Enter Primer - the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.
Primer's enterprise-grade infrastructure, frameworks, and tooling allow merchants to unify their disparate payment solutions and services to build optimised payment flows tailored to their unique business needs with no code or additional complexity. We strive to make something complex incredibly simple and intuitive.
Our success so far has been reflected in the trust placed in us by category leaders such as Printify, NewLook, Voi, and Dabble, who are using Primer to transform their payments into a growth lever. Moreover, the world's top investors, including Accel, Balderton, Iconiq, and Tencent, have also invested in Primer's vision to rebuild payments and commerce from the ground up.
Join us in shaping the future of payments and commerce. Let's pave the way for a world where businesses can fully realise their payment potential.
What will the role involve?
Design and implement workplace technology solutions tailored to the needs of our employees, focused on enhancing productivity and collaboration.
Supporting a broad range of SaaS services, improve device management, support access management, assist in procurement processes (reviews/configuration)
Lead and contribute to initiatives that improve employee productivity, working closely with cross-functional teams and internal stakeholders.
Maintain reliable and resilient technology services, supporting the development and upkeep of business continuity plans to ensure smooth operations during any disruptions.
Refine operational metrics and improve systems to monitor and enhance service health and performance.
Develop specialized technical expertise in workplace technology areas like collaboration and productivity tools, security, endpoint management, and end-user computing.
Offer expert support, guidance and troubleshooting for technical issues across our supported platforms.
Our current tech stack: Google Workspace, Jira, Kandji/Intune, Tines, Hofy
What are we looking for?
Proven experience in supporting cloud-based and SaaS platforms
Familiarity with major public cloud platforms (AWS, GCP, Azure).
Broad knowledge of IT systems, including email, file storage, networking, identity management, and device management
Proficiency in diagnosing and troubleshooting web-based applications.
Understanding of data security principles and identity management best practices.
Excellent documentation abilities, paired with a desire to share knowledge and mentor others.
This position can be based ANYWHERE in European time zones, working remotely 100% of the time
Our engineering teams work fully remotely across Europe and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application
Unfortunately we are unable to offer VISA sponsorships or relocation packages at this time
Our interview process
30 minute call with a Talent Partner
60 minute interview with an Engineering Manager
60 minute final interview
What’s the culture like at Primer?
We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.
Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.
Our benefits:
We are fully remote
Competitive share options
Uncapped holiday, with 25 days minimum to be taken
Co-working space access
Workations & company retreat
The best equipment for your role
£500 towards your home office setup
Generous learning budget
Medical insurance
A broad set of additional perks and benefits (depending on location)
Don’t meet every single requirement?
At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs—see our diversity commitment statement for more details
Equity, diversity, inclusion and belonging policy
Primer adopts a zero-tolerance approach to discrimination.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
