Offer summary
Qualifications:
Proficient in Microsoft and Linux OS, Experience with ITSM tools like ServiceNow, Knowledge of foundational network concepts, Familiarity with Google Workspace and Microsoft 365, Basic knowledge of Unix and Windows Servers.Key responsabilities:
- Remotely monitor IT infrastructure 24/7
- Manage IT support requests lifecycle
- Prepare and submit periodic reports
- Ensure compliance with service level agreements
- Participate in team meetings and improvements