NOTE: We welcome applications from candidates across the United States. Please note that this position requires availability from 8am to 5pm Eastern Standard Time (EST). Candidates who can accommodate these hours are encouraged to apply.
Position Overview:
Reporting to the Senior Director, Operations for Questel Language Solutions, and as an integral part of Project Management Team, this role is responsible to oversee a team of project managers, maximizing client retention, profitability, and quality through effective adherence to workflow processes.
Principal Duties & Responsibilities:
- Oversee project management team
- Work with management team to determine departmental goals and organization, including staffing and resource needs
- Lead weekly Operations team meetings and develop agendas for meetings, including, but not limited to troubleshooting project issues, tools training, PM strategies, and implementing solutions and training
- Conduct training sessions for new PM hires, as well as for existing project management staff in areas of preventive actions, corrective actions, and continuous improvements
- Manage, delegate, and analyze project management workloads
- Ensure PM duties are carried out in accordance with standard operating procedures and documented processes
- Analyze metrics to determine driving factors and develop corrective actions for trouble areas
- Guide and mentor PMs in cases of underperformance or when help is needed to increase PM competency
- Conduct regular project audits to ensure proper management techniques, file handling and organization, communication, professionalism, etc., are used and achieved
- Analyze profitability of projects on a per-project, monthly, quarterly, and annual basis
- Improve and maintain a cost-effective operation by controlling expenses and improving efficiencies; creative problem-solving is critical
- Participate in internal quality system audits and documentation maintenance to assist in continued ISO certification
- Serve as a player/coach in contributing to managing projects throughout their lifecycle, creating specifications and developing timelines
- Oversee project end-to-end delivery, including project management, engineering, desktop publishing, and linguistics
- Proactively manage delivery with careful planning, proper selection and allocation of resources, regular interaction and follow-up on client input, and resolution of issues; expected results are high client satisfaction scores
- Convey recommendations to director regarding hiring, firing, promotion, and disciplinary actions
- Work with project management team to be available to customers and co-workers as needed outside of business hours
- Sign certifications as needed
- Ensure maintenance and compliance with all ISO documentation for Operations
- Endorse company standards within local culture and existing work ethics; support local issues, and align team work ethic and social conduct with global company standards
- Actively promote customer focus and encourages customer service skill development
- Work on special projects and other duties as assigned by management
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education and Experience: Bachelor’s degree plus 2 years’ company or industry experience required. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities in translation/localization project management:
- Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
- Detail-oriented, organized, thorough, accurate, and able to work quickly and steadily in a focused manner
- Strong analytical, troubleshooting, problem-solving, and decision-making abilities
- Good time management skills
- High social and emotional competence, with management skills based on appreciation and motivation of team members, and the ability to mediate, negotiate, and resolve conflicts constructively
- Understand business implications of decisions and demonstrate knowledge of market and competition
- Exhibit leadership qualities, including confidence in and respect for self of others, professional and ethical conduct, and optimism
- Strong computer skills
- Fluency in English required, fluency in a foreign language a plus
Supervision Received:
Supervision is provided by the Senior Director, Operations
Supervision Exercised:
Senior Project Managers, Project Managers, and Project Coordinators
Physical/Sensory/Mental Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
- Consistently standing and/or sitting with the ability to move to meet with other team members
- Some travel may be required
- Consistently operating a computer and other office productivity machinery
- Remembering names and details
- Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients
Additional Requirements:
Verification of identity and criminal records check
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Questel is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
