Collections Officer

This is a remote position.

We are seeking a highly motivated and persistent Collections Officer to join our team in a fully remote capacity. The ideal candidate will have a proven track record of successfully managing and collecting outstanding accounts and will be comfortable working remotely within the Australian Eastern Standard Time (AEST) hours of 9am to 6pm, Sydney time. This role requires an individual who is resilient, determined, and maintains a high level of professionalism and ethical standards when dealing with clients in arrears. Your primary responsibility will be to manage a portfolio of accounts to ensure timely payments and reduce delinquency rates.

• Proactively contact clients with overdue accounts to negotiate payment plans and settlements.
  
• Maintain accurate and up-to-date records of all collection activities, including calls, correspondence, and payment arrangements.
  
• Work closely with the customer service team to address client queries and disputes, ensuring a positive resolution.
  
• Conduct risk assessments on delinquent accounts to identify potential recovery issues and strategize appropriate action plans.
  
• Collaborate with legal advisors on cases that require legal action, providing all necessary documentation and support.
  
• Achieve monthly collection targets while adhering to company policies and regulatory guidelines.
  
• Provide feedback and insights on collection processes and strategies to improve efficiency and effectiveness.
  

• Proven experience as a B2B Collections Officer or similar role, preferably within the mortgage or financial services industry.
  
• Strong negotiation and conflict resolution skills, with the ability to be firm yet empathetic.
  
• Excellent communication skills, both verbal and written, with the ability to convey messages clearly, confidently, and persuasively.
  
• High level of resilience and perseverance, with a track record of achieving or exceeding collection targets.
  
• Knowledge of legal proceedings related to debt recovery is advantageous.
  
• Proficiency in using collections software and Microsoft Office Suite.
  
• A commitment to maintaining the highest ethical standards and confidentiality.
  

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job