Field Service Manager, North UK

At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Were building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Field Service Manager North UK for Beckman Coulter Diagnostics is responsible for customer focused strategies to achieve business goals, increase customer satisfaction and position Service Support as a positive sales differentiator in an ever increasing competitive market.

This position is part of the UK and Ireland Customer Care Organsiation located in North of UK and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the UK and Ireland Customer Care Organsiation and report to the Senior Manager Customer Care responsible for Field Service Management and Customer service. If you thrive in a If you thrive in a fast paced, supporting role and want to work to build a world-class Customer Service and Support organisation - read on.

In this role, you will have the opportunity to:

• Drive a culture high performance and change management through developing talent, engagement, and DI initiatives.
• To work in conjunction with and build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Supervision.
• To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
• Take ownership of customer issues, escalating to Technical Support if necessary. This includes regular communication with internal and external customers where required.
• Analyze and provide statistics for Field Service Team in order to improve objectives and set KPIs.
• Recruit, mentor and develop Field Service Engineers using Workday portal and other tools.
• Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.

The essential requirements of the job include:

• Previous management/supervisory (direct reports) experience in a mid-size team or larger
• Comfort with presenting in front of large groups to include senior leadership.
• Demonstrated strength in driving change management.
• Demonstrated experience in coaching, talent management, performance management, disciplinary action

Travel, Motor Vehicle Record Physical/Environment Requirements:

• Must have a valid driving license with an acceptable driving record
• Ability to travel within North UK with 25% overnight stay

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