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Enterprise Customer Success Manager

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

7+ years in customer success, Experience with local government, Strong relationship-building skills, Professional presence in fast-paced environments, Ability to simplify technical products.

Key responsabilities:

  • Drive customer journey and relationships
  • Advise police departments and agencies
  • Train and enable junior government staff
  • Deliver value proactively to clients
  • Collaborate and utilize internal resources
Zencity logo
Zencity https://zencity.io/
51 - 200 Employees
See more Zencity offers

Job description

Description

Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to Chicago, to Austin. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!


As an Enterprise CSM, you will be fully responsible for driving the customer journey and building impactful relationships with your own book of business in a high-touch, senior role. As a trusted advisor to police departments, law enforcement professionals and agencies, and government organizations, you’ll have the opportunity to provide thought partnership and guidance to executives, train/enable government junior staff, and proactively deliver value to clients. 


This is a highly autonomous role in a team-oriented environment, so we’re looking for candidates who enjoy operating proactively and taking ownership of their work while collaborating and tapping into internal resources.


Requirements


  • 7+ years of experience in customer success, strategic/business/organizational consulting, or similar roles 
  • Professional experience working with state and local government, specifically city & county leaders
  • Professional presence in a fast-paced, ever-changing environment. Must be comfortable and confident in regular meetings with high-level government officials
  • Strong relationship-building skills
  • Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency
  • Availability to travel - 25%

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Digital Literacy
  • Verbal Communication Skills
  • Technical Acumen
  • Relationship Building
  • Strong Work Ethic
  • Training And Development

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