Join Concentrix as a Customer Service Representative in Chandigarh and start an exciting career journey. As a Customer Service Representative, you’ll assist customers through calls, emails, and chats, ensuring they receive excellent support for their queries about products or services. Your duties include meeting performance goals, understanding customer needs, showing empathy, and staying professional. This role lets you work in a fast-paced setting and help improve customer satisfaction. If you’re interested in customer service jobs in Chandigarh, apply now and become part of our team! Concentrix Hiring for Representative Customer Service in chandigarh location check here full job details and apply.
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Job Description:
- The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
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Candidate Profile:
- Graduate / Undergraduate in any discipline (may vary basis the job requirement).
- Courteous with strong customer service orientation.
- Strong computer navigation skills and PC Knowledge.
- Ability to effectively communicate, both written and verbally.
- Dependable with strong attention to detail.
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner.
- Ability to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Demonstrate strong probing and problem-solving skills.
- Should be able to handle complex queries from customer and resolve the same independently.
