Marketing Manager (Customer)

Who we are:

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

As one integrated Marketing team, we deliver impactful results, driven by data, energised by collaboration and with a spark of positivity! 

Here’s what you’ll be doing:

• Customer references: Develop, curate, and promote compelling customer case studies, stories and testimonials capturing key customer proof points that reinforce Mambu as the leading cloud banking platform.
• Content creation: Curate compelling written and video content focused on product innovation and releases, engaging our customers and empowering them to effectively utilise our offerings and drive product adoption.
• Content promotion: Partner closely with the Content and Acquisition teams to integrate customer stories into various marketing initiatives and channels including website, eBooks and reports, whitepapers, blogs, webinars, and other promotional materials.
• Customer engagement: Own and manage Mambu Meet-up events, including all planning and execution, communications, briefings (internally and externally) and follow ups to deliver a valuable experience for our audiences, drive engagement and strengthen relationships with our customers and prospective ones.
• Voice of the customer: Coordinate logistics and agenda development for Customer Advisory Board meetings, assist in recruitment, feedback compilation and analysis. Collaborate internally to share insights and drive follow-up actions.
• Business growth: Partner closely with Customer Success and Commercial teams to identify opportunities and build scalable customer programs aimed at fostering engagement, enhancing customer retention, and driving cross-sell and upsell initiatives.
• Reporting: Own and manage the reporting and metrics of all programs, identify areas for improvement, and optimise strategies accordingly.

Your experience includes:

• Minimum three years experience in customer marketing and/or demand generation, field marketing, or customer success, strong preference for B2B SaaS or technology-driven environment.
• You are experienced in customer-facing roles and are comfortable speaking directly with customers.
• Experience in developing and writing customer success stories, translating complex technology and processes to compelling and powerful case studies.
• Experience creating and executing marketing campaigns and programs that drive measurable impact on customer engagement, advocacy and retention.
• Outcome rather than output, you have the ability to manage cross-functional projects, own multiple initiatives at once and collaborate with internal and external stakeholders to drive results.
• Experience with Hubspot, Salesforce, Google Analytics and content management systems (CMS)
• Ability to adhere to brand and content guidelines and utilise design tools such as Canva

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.