Technical Services Engineer (ATSE1, ATSE2)

Position Overview   

As a Technical Services Engineer at Delbridge Solutions, you will play a vital role in supporting client systems, troubleshooting issues, and ensuring system reliability. You’ll work in a fast-paced environment, collaborating with teams to provide continuous improvements and high-quality solutions. 

Location: Italy (Remote)

Key Competencies   

Technical Skills: Strong diagnostic skills, ability to translate technical concepts for clients, and experience with Linux, networking, databases, and cloud platforms (AWS, GCP, Azure).   

Customer Service: Empathetic, attentive, and dedicated to exceeding client expectations via phone, email, and chat.   

Communication: Ability to clearly communicate technical information to both clients and colleagues, building trust and understanding.   

Results Oriented: High ownership and proactive approach to troubleshooting, with a focus on meeting and exceeding targets.   

Resilience: Adaptable and comfortable working under pressure in a dynamic setting, with a commitment to learning from every experience. 

General Requirements (All Levels)   

• Fluency in Italian and English.   

• Ability to explain technical terms clearly to clients.   

• Educational background or equivalent experience.   

• Traits: Empathy, patience, and a collaborative mindset. 

 Technical Skills & Experience by Level : 

ATSE1   

• Basic knowledge of Linux, networking protocols, and database administration. 

• Familiar with cloud offerings (AWS, GCP, Azure). 

ATSE2   

• Intermediate Linux and database experience, including scripting and automation. 

• Intermediate cloud experience (2+ years with AWS, Azure, GCP). 

Our Recruitment Process

As part of our comprehensive Talent Acquisition process, candidates may be required to participate in interviews or assessments and present work samples, or portfolios. The specific procedures will be determined by the nature of the job role as successful applicants progress through the recruitment stages.

Our Commitment

We welcome and encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that diversity drives innovation and strengthens our team. Delbridge Solutions complies with the Accessibility for Ontarians with Disabilities Act, providing equal opportunities for all. Accommodations throughout the recruitment process are available upon request and will be provided up to the point of undue hardship. Please direct accommodation requests to hr@delbridge.solutions.