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Admin Assistant

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Australia

Offer summary

Qualifications:

Exceptional verbal communication skills, Strong organizational abilities and time management, Proficiency in computer systems and software learning, Experience in customer service or client roles, Understanding of mental health terminology.

Key responsabilities:

Manage appointment scheduling for clinicians
Provide empathetic client communication
Process and organize referrals for onboarding
Perform data entry and paperwork accurately
Assist with Medicaid and Medicare preparations

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Role Name: Administrative Assistant

Schedule:

40 hours per week, 8 AM to 5 PM New Jersey Time

Client Time: New Jersey

Client Overview

Join a thriving clinical therapy practice in New Jersey that’s expanding its reach and impact in mental health services. This forward-thinking organization is preparing to broaden its client base by incorporating Medicaid and Medicare services, demonstrating a commitment to accessible mental healthcare. With a focus on providing quality support to individuals facing various mental health challenges, this practice stands at the forefront of community well-being.

Job Description

As an Administrative Assistant, you’ll be the linchpin of our daily operations, ensuring seamless client experiences from first contact to ongoing care. You’ll manage complex scheduling systems, handle sensitive communications, and support our clinicians in delivering top-notch mental health services. This role offers a unique opportunity to contribute meaningfully to mental health care while developing your skills in a dynamic, supportive environment. You’ll work alongside a dedicated team, including another remote assistant, fostering a collaborative atmosphere that spans international borders.

Masterfully manage appointment scheduling for multiple clinicians using advanced dashboard systems
Provide warm, empathetic client communication, serving as the first point of contact for our practice
Efficiently process and organize referrals from diverse sources, ensuring smooth client onboarding
Perform crucial data entry and light paperwork tasks with meticulous attention to detail
Quickly adapt to and proficiently use multiple scheduling and management dashboards
Assist in preparing for future Medicaid and Medicare processes, with opportunity for skill growth
Collaborate seamlessly with team members to maintain efficient daily operations
Uphold strict confidentiality standards and adhere to HIPAA regulations

Requirements

Exceptional verbal communication skills with a clear, empathetic speaking voice
Strong organizational abilities and adept time management
Proficiency in computer systems with a knack for quickly learning new software
Proven experience in customer service or client-facing roles
Unwavering commitment to handling sensitive information with discretion
Keen attention to detail, especially in data entry and scheduling tasks
Adaptability to shifting priorities and capability to juggle multiple tasks
Basic understanding of or eagerness to learn mental health terminology
Comfort with remote work and ability to maintain a professional home office environment
Flexibility to align with EST working hours (8 AM to 5 PM)