Commercial Operations Fulfillment Administrator

Who are we?

Job Summary

To provide support for in-country teams within COF throughout all aspects of the process from quote to cash, with specific focus on fulfillment activities such as configuration of orders, special investigations and engagement with upstream/downstream teams, primarily within APAC.

The purpose of Commercial Operations Fulfillment Administrator is threefold: -

To maintain visibility of pinch-points where quotes and orders become “stalled” or delayed from progression through the process towards billing To perform the key functions of account number generation and configuration of orders To provide support to the local teams for all aspects of the process from Quote to Cash (e.g. Special investigations)

Responsibilities

• Service request & order management (including validation, configuration, booking, order change support, cancellation);

• Order management process support;

• Order management documentation development;

• Delivery of application and process training;

• Reporting, metrics and analytics.

• Revenue operations coordinators are expected to demonstrate high energy, are dynamic and flexible as well as highly autonomous whilst being able to work excellently in and with a team. Demonstrable ability to build and develop relationships through usual communications methods with a Customer-focused attitude & approach to dealing with other Equinix departments and teams.

Qualifications

• Deep understanding and knowledge of Oracle, Siebel or Servicenow

• Proven experience of working as part of a successful team

• Excellent time and priority management skills

• Able to write concise technical or business correspondence, training material or applications documentation

• Highly autonomous, have a can-do will-do attitude, and extremely reliable

• Have a sense for detail and know how to tackle complex problems.

• Clear and concise presentational skills both verbally and in writing

• Previous experience and knowledge in delivering training

• Previous experience managing small projects or participated in medium to large projects

• Expert in Excel and PowerPoint

• Previous data mining and analysis experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.