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Sales Assist Specialist

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

C1 level English skills or higher, Minimum 1 year in sales-assist role, Tech-savvy with basic sales tools knowledge, Strong understanding of SaaS products.

Key responsabilities:

  • Assist prospects through evaluation and purchasing
  • Respond to inquiries about plans and pricing
  • Conduct live product demos
  • Collect product feedback and suggest improvements
Fathom logo
Fathom
11 - 50 Employees
See more Fathom offers

Job description

ABOUT FATHOM

We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings.

Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand.

We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:

🥇 #1 Highest Satisfaction Product of 2024 on G2

🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating

🥇 #1 Product of the Day and #2 AI Product of the Year

🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces

📈 We’re hitting usage and revenue records every week

We're growing incredibly quickly, so we're looking to add to our small but mighty team.

ABOUT THE ROLE

Fresh off a successful round of funding, we're ready to expand our Sales team to support our rapidly growing self-serve customer base. We are looking to hire tech-savvy, experienced team members based in the Philippines to play a key part in delivering exceptional experiences to our prospects. Join us as we continue to grow!

RESPONSIBILITIES
  • Assist Team Edition prospects through the evaluation and purchasing process of our subscriptions.

  • Respond to inquiries and emails regarding our plans and pricing promptly and professionally.

  • Conduct live product demos and answer detailed questions to aid prospects in making informed decisions.

  • Develop and maintain expert knowledge of our product offerings, plans, and use cases where our plans add the most value.

  • Confidently handle objections while maintaining customer satisfaction.

  • Identify and escalate larger sales opportunities to Account Executives.

  • Stay informed about our competition and communicate our unique value propositions effectively.

  • Collect and relay product feedback from prospects and suggest improvements to processes and product features.

WHO WE THINK WILL THRIVE

Our most successful Representatives have:

  • Excellent verbal and written English skills (C1 or higher).

  • Minimum of 1 year of experience in a sales-assist or customer-facing role, preferably in a SaaS environment.

  • Strong interpersonal skills and ability to build rapport with prospects via email and live demos.

  • Strong self-motivation, attention to detail, and the ability to work independently with minimal supervision.

  • Ability to quickly learn and understand product details and differentiate between various plans.

  • A growth mindset – you’re open to feedback and are coachable.

  • Strong problem-solving skills and a customer-centric approach.

  • Knowledge of CRM systems and basic sales tools is a plus.

  • The ability to work 40 hours per week, fully remote, starting at 9pm PHT Monday - Friday.

ABOUT OUR HIRING PROCESS
  • You’ll meet folks on our Sales team. We think it’s important that you get to meet the people you’ll be working with.

  • We’re going to ask you to do a live demonstration of your presentations and written communication skills. Don’t worry, we know you’ll crush it. 

  • No bullshit. Ask us anything you like. We’ve never understood why companies pretend they’re something that they’re not in the hiring process - you’re going to find out eventually so we’d rather you know who we are up front so we can both make sure this is a good fit for all involved.

  • Quick turnaround time. We know you have many options, so we move fast.

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Detail Oriented
  • Self-Motivation
  • Problem Solving
  • Growth Mindedness

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