Job description

FreshChat Sales Support Representative

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

The Role: Chat-based only. Responsible for answering inquiries relating to the company’s products and services, assisting customers with sales, informing clients of products and/or services or add-ons that may or may not have been considered previously, has the ability to work under pressure, able to multi-task.

Responsibilities:

Attracts potential customers by answering product and service questions and suggesting information about other products and services

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Understand Wing’s different offerings and the value that we provide for each industry through each vertical to answer questions and offer additional value to the customer

Report unusual activity to management

Asked open-ended questions to assess customer needs

Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.

Recording sales trends and liaising with account managers to develop sales strategies.

Manage concurrent chats

Promote and communicate to customers current marketing campaigns and promotions

Adhoc tasks

Qualifications:

Excellent written and spoken English communication skills

3+ years of experience with sales chat-based customer support or related role

Comfortable with Chat-based Service tools (Zendesk, FreshDesk, Zoho, etc.)

Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc)

Understanding of online software (SaaS) services and/or technology-based solutions

Positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure from customers

Exceptional interpersonal skills

Above average typing speed

Environment & technology needed for the job:

Fast reliable Internet connection & reliable electricity

Professional microphone headset or functional computer microphone equivalent

Fast, responsive computer

Required profile