Enterprise Program Manager

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Dynatrace Enterprise Program Managers (EPM) are responsible for ensuring the successful adoption and value delivery of large Dynatrace customer projects. Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Enterprise Program Managers work directly with client stakeholders, technical team and Project Managers as well as Dynatrace Services Consultants and Architects, Account Executives, Customer Success Managers, Support, Product Management and Dynatrace leadership teams.

This role focuses on the digital transformation of Clients via shifting culture, people, process, and tooling. This means driving cultural change and consolidating Dynatrace’s position within the Client organization by integrating with their wider IT landscape.

Successful Enterprise Program Managers will have a solid technical background as a certified Dynatrace professional as well as project management experience with large enterprise deployments and initiatives. The ability to bridge discussions between business and IT team members is critical to this role’s success.

Responsibilities:

EPM responsibilities include:

• Define, manage, and track customer goals for every engagement based on business needs
• Plan, manage and accelerate effective deployments and onboarding utilizing all aspects of service offerings
• Identify, guide, and lead the implementation of best practices to enable culture, people, tooling, and processes changes
• Provide leadership throughout the customer digital transformation journey with performance driven results
• Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI 
• Leverage and promote our customer-facing solutions for collaboration and automation
• Ensure a world-class quality for our deliverables

Minimum Qualifications:

• Degree in Computer Science, Computer Engineering, Information Technology or Business Administration with a focus on IT
• Candidates have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience
• Candidates are Dynatrace-certified implementers (f.k.a Professional)
• Candidates are certified in project management, preferably PRINCE2 or Professional Scrum Master (PSM2+)
• Candidates are certified in at least one cloud-native technology (Kubernetes CKAD, Azure/AWS/GCP Architect…)

Desired Experience:              

• Direct Technical Consultancy for large organizations for 3+ years
• Experience with large enterprise deployments and leading organizational initiatives for 3+ years
• Cloud, Application Development, ITSM and DevOps related experience and certifications
• Solid technical background and knowledge of enterprise IT ecosystems & processes (ITIL)
• Candidates have Project management training and experience

Abilities & Skills:

• Ability to bridge discussions between business and IT at every level of an organization, internally and externally
• Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients
• Ability to provide customers with clear detailed guidance on implementation and adoption strategies
• Strong, presentation, documentation, and project management capabilities
• Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results