Offer summary
Qualifications:
Minimum 1 year customer service experience, Experience with CRM tools (Salesforce), Very good English in speaking and writing, Experience in IT sector preferred, Direct call experience is a plus.Key responsabilities:
- Support customers via email and phone
- Resolve complaints and provide product information
- Maintain records in Salesforce/Freshcaller
- Follow up and take feedback from customers
- Help maintain the FAQ list