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We are a leading global education company that partners with millions of educators, learners and professionals around the world. At McGraw Hill, we believe that your diverse experiences enrich the way you learn, teach and grow. Every educator teaches differently. Every institution has a unique approach. Every learner forges their own path to become who they want to be. We know that no two journeys are the same – and support your path, wherever it may take you. Our mission is to guide you along the path to unlock your potential, no matter where your starting point may be.
Through our commitment to equity, accessibility and inclusion, we foster a culture of belonging that respects and reflects the diversity of the people and communities we serve. For over 130 years, we have never stopped innovating to meet the ever-changing needs of educators and learners – and will continue to support and celebrate your efforts every step of the way.
Find your path to what’s possible. Learn more at https://careers.mheducation.com/
McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms which are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experience, to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all.
As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.
How can you make an impact?
Working as part of the Global CRM team, the successful candidate provides hands-on support to our internal business units spanning Higher Education, Schools, Professional, International and Customer Experience. The team environment is extremely innovative, intellectually challenging and very dynamic. Research, troubleshooting, analytical, technical and soft skills are a must as is the ability to work collaboratively, in some cases, leading others and managing their work, or on your own, being highly motivated with a great work ethic to drive and succeed. You will bring a focus on quality and service delivery, with an eye for attention to detail.
This is a remote position for candidates located in Canada and open to applicants authorized to work for any employer within Canada.
What can you expect from the position?
Work on assigned tickets within agreed SLA adhering to defined development process - 45%
Requirements are clear and ticket outcome defined. Code follows best-practice, scalable and maintainable
Create or update documentation to enhance/strengthen future development/support - 20%
Minimises misunderstandings and mitigates defects. Knowledge sharing within the team, and a reference for subsequent development
Build/execute thorough test plans ensuring development meets requirements - 15%
Test plans to consider positive and negative scenarios. Understand the end-to-end transaction, upstream and downstream impacts
Communicate to technical and business stakeholders - 10%
Clear on purpose, concise and factual. Appropriate modes of communication e.g. use of Teams, Email or Meetings. Manage meetings with business/stakeholders to clarify requirements in business terms
Enhance and develop the team’s skills - 10%
Plan and manage delivery of initiatives as needed. Coach and mentor more junior members of the team to help them to enhance their skills - both technical and non-technical. Enhance the team culture by helping to push improvements in both team and individual performance
What can you bring to the role?
6+ years of experience as a Salesforce developer
Strong experience with Salesforce development with a focus on experience with Lightning Web Component (LWC) development, including SOQL, Apex, Salesforce Lightning Components, Platform Events, JavaScript, plus other Salesforce development and integration technologies.
Experience with Salesforce configuration including Security, Data Model, User Management, Process Builder, Lightning Flow Builder, and other configuration tools.
Experience with Salesforce Sales Cloud or Service Cloud
Salesforce Certified to Platform Developer II
Strong experience with integrating third-party applications with Salesforce.
Business process documentation e.g. ERD’s, data flow or UML diagrams
Working knowledge of the Agile methodology
Code management using Git or equivalent
Defining, planning and delivering initiatives/small projects
Mentoring and developing skills of more junior team members (technical and non-technical)
Why McGraw Hill?
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
48105
Required profile
Experience
Level of experience:Senior (5-10 years)
Industry :
Edtech: Education + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.