Customer Onboarding Specialist

About ThriveCart:

ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.

We integrate with everything you use and have a simple, clean UI with numerous features that allow customers to build income from existing traffic and we are the highest-converting cart for online businesses. Our business is growing, profitable, and backed by LTV SaaS Growth Funds, and we are looking to expand our footprint amongst online businesses.

Location (Remote) :

South America

Job Overview:

We are seeking a Customer Onboarding Specialist to join our team. In this role, you will play a crucial part in guiding new customers through the onboarding process, ensuring they are well-acquainted with our product's features and functionalities. Your expertise will directly contribute to enhancing customer satisfaction.

What Your Work Will Entail:

• Conduct personalized onboarding sessions for new customers, providing them with in-depth knowledge of ThriveCart’s features and capabilities.
• Create and implement tailored onboarding plans for approximately 120 customers per month, managing around 5 to 6 onboarding sessions daily.
• Develop and maintain onboarding materials, including guides and resources, in collaboration with the marketing and design teams.
• Provide ongoing support during the onboarding process, addressing customer questions and resolving issues to ensure a smooth transition.
• Gather and analyze customer feedback to continuously improve the onboarding experience.
• Maintain detailed records of customer interactions and onboarding progress in our CRM system.
• Collaborate with cross-functional teams to drive customer success initiatives.

What You Bring To This Role:

• Bachelor’s degree in Marketing, Design, or a related field preferred. 
• Proven experience in customer onboarding, customer success, or support roles, preferably within a SaaS environment.
• Ability to quickly learn and adapt to new technologies and features.
• Background in design and marketing, with the ability to create engaging onboarding content.
• Excellent verbal and written communication skills, with a strong focus on customer experience.
• Ability to manage multiple onboarding processes simultaneously while maintaining attention to detail.
• Familiarity with CRM tools and customer support software.

Learn More About ThriveCart:

Our Values are:

Commit to Excellence
Find a Way
Help Each Other
Keep Growing
Data First

Our team and product are growing rapidly- we achieved YoY growth of 64% from 2022-2023, and we’re just getting started. We believe in open communication, clear goal setting, and that people do best when they have a growth mindset and want to get things done. Our team comes from diverse backgrounds and companies like Shopify, Salesforce, and BigCommerce, and we are running like an independent SaaS company within a PE fund.