Account manager Poland & Eastern Europe

Job Title: Account manager Poland & Eastern Europe

Top Employers Institute is the global authority recognising excellence in people practices. We assist companies to accelerate these practices and further enrich their worlds of work. Through the Top Employers programme, participants are audited, certified and recognised as employers of choice. Established more than 30 years ago, Top Employers Institute now certifies over 2,300 organisations in 121 countries. These certified companies positively impact the lives of over 12m employees globally.  

Purpose and Contribution to the Company Strategy

We are seeking a highly motivated and customer-focused Account Manager to join our team. As an Account Manager, you will play a key role in building and maintaining strong relationships with our clients, understanding their needs, and ensuring their satisfaction with our offerings

Key Responsibilities

As an Account Manager, you will be responsible for managing a portfolio of clients and serving as their primary point of contact. Your main objective will be to foster strong relationships, understand client requirements, and provide tailored solutions that meet their needs. You will collaborate closely with internal teams to ensure the successful delivery of our products/services and drive revenue growth from your client base. You will report to the Regional Manager. 

Responsibilities: 

1. Generating revenue in line with commercial targets within respective territories:

• Develop and implement a customer contact plan to engage customers within our Certification Programme. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Transforming potential business relations into strategic business accounts by means of cold calling, email marketing, social media, and other strategies.
• Identify potential customers expansion opportunity by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences. Support company growth by achieving renewals targets of existing customers.
• The furthering of sales growth by setting up qualified meetings which will include meeting preparations, conducting an effective needs analysis, establishing sales delivery protocols, facilitating Q&A sessions, and the management of post-meeting events.
• Closing deals through qualified offer preparation and negotiation to ensure lasting agreements.
• Achieving company growth targets for new business acquisition and renewals thereof.

1. Pro-active, relevant, and ongoing engagement and communication with potential Top Employers:

• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer enquiries while helping senior colleagues manage and maintain customer relationships.
• Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Assertive inter-personal communication with senior, regional HR stakeholders of large global companies.
• Effective and careful positioning and presenting of the full value of the Programme across multiple areas of responsibility and focus.
• Management of current participants.
• Confident pitching of the HR Certification Programme value to Top Employers.

1. Liaising and constructive collaboration with internal stakeholders:

• Commercially supporting and partnering with international colleagues as part of a global sales team.
• Working closely with Marketing to support events and following up on digital leads in a timely and efficient manner.

Competencies

Company competencies (for everyone):
• Collaboration
• Customer focus
• Global perspective

Key success competencies (in addition to company competencies):

• Communicates effectively 

• Instils trust 

• Being resilient 

• Builds networks 

• Persuades 

• Drives results 

Qualification Criteria

• 3+ years of relevant work experience in a commercial role preferably in the Human Resources industry or selling a service in Poland or Eastern Europe 

• Experience in consultative selling. 

• Intercultural awareness and the willingness to work in a dynamic matrix organization. 

• Ability to work remotely and pro-actively. 

• Self-motivated, business-oriented “can do” attitude. 

• Ability to promote benefits rather than features. 

• Strong communication skills with an ability to build relationships. 

• Good time-management skills with a problem-solving attitude. 

• BSc degree in Business Administration, Marketing or HRM. 

• Fluency in written and spoken business English.  

• Native or near native written and spoken Polish.

• SFDC knowledge (or of a similar system) is highly desirable. 
• Located in Poland, (Eastern) Germany, or any other (Eastern) European Country. 

Top Employers Institute offers

Purposeful Impact. Global Connections. Versatile Working Environment. 

At Top Employers Institute, you collaborate with colleagues worldwide as you shape a career focused on enriching the world of work, bringing your best self. 

At Top Employers Institute, we believe in:  

• Living our human-centric approach (flexible working conditions, including the flexibility to work from home or from the office)
• Thriving in a multicultural environment 
• Growing meaningfully 
• Leadership culture based on trust
• Plenty of room for initiatives and own responsibility
• We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about
• We want you to stay with us: you will enjoy a 4-week sabbatical leave paid by the company after 5 years
• Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world)
• Fast growing (20% YoY revenue growth) and sustainable company (founded 30 years ago)

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn’t matter where you were born, what you believe in, how old you are, what you look like, or who you love. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here!