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Urgent | Retail Specialist - Japanese Native/N1/N2 (CSR)

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Philippines

Offer summary

Qualifications:

Japanese Native or N1/N2 certification, Knowledge of Kanji script, 6 months to 1 year customer service experience, Willingness to relocate to Malaysia, Stable internet connection (at least 50MBPs).

Key responsabilities:

Handle B2C calls for e-Commerce platform
Address availability, refunds, and delivery queries
Work a rotating shift with 5 days on, 2 days off

TASQ Staffing Solutions Human Resources, Staffing & Recruiting TPE https://www.tasq.work

11 - 50 Employees

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Job description

*With Sign-on Bonus

*With Relocation Package

Profile

B2C call type talking to customers of major e-Commerce / online retail platform in Japan
Call types: Availability of items, Refunds and returns, Logistics / delivery status
5 days Rotating shift - starts at 6am 12am. 2 days off

Key Qualifications

Willing to work from home with stable internet connection (at least 50MBPs)
Willing to relocate to Malaysia early January 2025 (to be confirmed with Service Delivery if required)
Language Requirement:
- English proficiency not required as training will be in Japanese
- Profile 1: For Native Speakers knowledge of Kanji script
- Profile 2: JLPT N1 or N2 certification and knowledge in Kanji script for Non-Native Japanese Speakers, with 6 months work experience using Japanese language
- Profile 3: JLPT N3 or N4 certification and knowledge in Kanji script for Non-Native Japanese speakers, with at least 6 years work experience in using Japanese language