Offer summary

Qualifications:

3+ years experience with SMB/Corp customers, Advanced English proficiency, Experience in implementing/customizing corporate software, Familiarity with CRM/ERP/Core systems, Problem-solving and training presentation skills.

Key responsabilities:

Manage customer portfolio with regular meetings

Collect feedback on customer satisfaction

Maintain trusted relationships with partners and customers

Drive customer retention and renewals

Collaborate with cross-functional teams on growth

Job description

We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.

Working on our team as a Customer Success Manager position involves:

managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
developing and maintaining trusted relationships with key partners and their customers;
driving customer retention and renewals by building strong relationships;
collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations

3+ years of experience working with global SMB or Corporate segment customers;
English language — Advanced;
experience in implementing/customizing corporate software;
excellent communication and presentation skills;
experience with CRM / ERP / Core systems;
experience in problem-solving, working with customer objections;
experience in conducting trainings and presentations;
understanding business needs with further translation into the requirements.

What To Expect From Us

the award-winning product (a Leader in Gartner Quadrants) to be proud of;
a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
culture of genuine care, ownership, dedication, and high standards (learn more here);
a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
caring for your health: Creatio offers several options for medical insurance together with our medical partner;
Creatio offers all team members competitive pay;
paid leave options for life-qualifying events, sicknesses, etc;
nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

Required profile