Job Description
This is a Project Manager role, working on various Managed Cloud Services projects, for Oracle customers. 5+ years IT project management experience, in B2B environments. PRINCE2 / PMP and standard ITIL Certification is desirable. Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions. Experience in delivering projects for external customers or third parties is desirable. Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology. Experience in escalation management, risk management, issue management and change control. Ability to build significant long-term relationships with key customer contacts and members of the project team. Extensive customer "face-to-face" experience at middle or executive levels. Solid industry experience/knowledge. Strong interpersonal skills, good communicator.
WHO WE AREWe are a team of highly-skilled and experienced project managers, delivering complex IT infrastructure projects and programmes to ACS customers.Oracle Advanced Customer Services (ACS) provides unmatched, tailored support that ensures customers’ technology investments deliver the cutting-edge innovation and performance their business requires to compete.This is a fast-paced and rapidly evolving environment with opportunities for professional growth and development.
WHAT WE DOThe primary role of the team is to manage complex IT infrastructure projects and programmes for our customers in EMEA, following standard methodology and best practices in project and programme management.
YOUR ROLEThis is an opportunity to be part of a complex project management team, delivering Managed Cloud Services projects and working alongside experienced technical and customer management teams.Your role will be to manage large scale customer projects, delivering ACS solutions to business-driven, technically complex requirements across the complete Oracle stack. We are looking for candidates with background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments. Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions is required.If you have excellent communication skills, you work well as part of a team, you learn quickly and you have a thing for problem solving, we want to hear from you.
EXPERIENCEProven experience in project management, incident management, risk management, issue management and change control is mandatory.Experience in delivering projects for external customers or third parties is desirable.Bachelor’s Degree in Computer Science or related subject or equivalent experience in a technology-related field
ESSENTIAL SKILLSProject managementIncident managementConflict management skillsTime management and self-management abilityStrong interpersonal skills, good communicatorStrong team orientation
DESIRABLE SKILLS5+ years IT project management experience, in B2B environments.In-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology.Customer "face-to-face" experience. Solid industry experience/knowledge.
Career Level - IC4
Responsibilities
- Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
- Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
- Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
- Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
- Establish and maintain a delivery governance model with the customer at the management and executive levels.
- Perform scope and risk management.
- Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
- Conduct periodic Service Account Planning and Account Reviews.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
