Hybrid POS Helpdesk Support Associate - Remote | WFH

Position Title: Point of Sale Support/Helpdesk Associate (Hybrid) - Remote | WFH

Position Overview

We are thrilled to invite a dedicated Point of Sale Support/Helpdesk Associate to join our dynamic team! This position is ideal for individuals who excel in a fast-paced environment and possess a passion for assisting clients in resolving both hardware and software concerns with a courteous and professional demeanor. Following a comprehensive in-office training period, this role offers a hybrid work arrangement, granting you the flexibility to balance your professional and personal life.

Company Culture And Values

As a 100% Employee-Owned Technology Company, becoming part of our organization means more than just employment; it signifies joining a culture of ownership. You will actively participate in sharing the benefits of our collective success, fostering an environment that is both unique and fulfilling.

Key Responsibilities

• Provide exceptional customer service experiences, ensuring client satisfaction.
• Offer timely updates to clients regarding the status of their calls and proposed resolution plans.
• Manage the installation of various software, including remote technician tools, antivirus solutions, POS systems, and service modifications.
• Drive continuous enhancement in the quality and efficiency of client support services.
• Efficiently prioritize and access client information, conducting historical analyses and leveraging databases to implement effective solutions.
  
  

Required Skills

• Proficiency in Microsoft Office and Outlook is essential.
• Strong communication, customer service, and data entry capabilities are necessary.
• Familiarity with computer software and hardware is advantageous.
• Experience with network connectivity and associated software is preferred.
• Prior experience in retail, grocery, or hospitality sectors is a plus.
• Excellent verbal, written, and listening communication skills are crucial.
  
  

Qualifications

• A minimum of a two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries is highly preferred.
  
  

Career Growth Opportunities

We believe that our growth and success are attributed to the integrity and spirit of our associate owners. Whether you are entering the workforce or aspiring to advance to leadership roles, we offer challenging career paths and abundant opportunities for professional development.

If you are ready to contribute to an innovative company and genuinely share in our achievements, we encourage you to apply!

We are proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.

Employment Type: Full-Time