Offer summary

Qualifications:

Fluency in Italian and English, Exceptional communication skills, Experience in customer service roles.

Key responsabilities:

Communicate with customers via multiple channels

Deliver exceptional service aligned with company values

Collaborate with teams to resolve concerns

Maintain product knowledge for accurate support

Track interactions in CRM system for follow-up

Job description

Join the dynamic team at Patrique Mercier Recruitment JP as an Italian Speaking Customer Experience Specialist in the vibrant city of Athens, Greece! This role is perfect for individuals who are passionate about providing outstanding customer service and want to embrace an international work environment. You will be the voice of our brand, guiding Italian-speaking customers through their journey and ensuring they have a seamless experience. Nestled in a city that beautifully merges ancient history with modern living, this opportunity promises not only professional growth but also a chance to immerse yourself in the rich Greek culture. If you thrive in fast-paced environments and are dedicated to elevating customer experiences, we want to hear from you!

Responsibilities

Communicate effectively with Italian-speaking customers via phone, email, and chat to understand and resolve their inquiries.
Deliver exceptional service that aligns with the company’s values and standards.
Work closely with cross-functional teams to address and resolve customer concerns.
Maintain an up-to-date knowledge of products and services to provide accurate information.
Record and track customer interactions in the CRM system for seamless follow-up.
Contribute to ongoing training and development initiatives to foster a culture of continuous improvement.
Share customer feedback to help influence the development of new strategies and improvements.

Requirements

Fluency in Italian and English, both spoken and written.
Exceptional communication and interpersonal skills, with a customer-first mindset.
Proven ability to thrive in a customer service environment.
Strong problem-solving skills and attention to detail.
Experience in a customer service or client-facing role is preferred.
A keen interest in working in an international setting.
Team player with a positive attitude and willingness to learn.

Benefits