Job description

Join the esteemed team at Patrique Mercier Recruitment JP as a German-speaking Customer Service Representative for an internationally recognized airline based in beautiful Athens, Greece! This is a unique opportunity to work in a dynamic environment where you will assist travelers from around the globe, ensuring their experiences are exceptional. Your role will be pivotal in providing support, handling inquiries, and resolving issues related to airline services. If you are passionate about customer service and ready to embrace a new adventure in Greece, this position allows you to grow professionally while enjoying the rich culture and history of Athens.

Responsibilities

Provide outstanding customer support to German-speaking passengers through various communication channels, including phone, email, and chat.
Assist passengers with inquiries related to flight bookings, cancellations, and changes in a timely manner.
Resolve issues effectively to enhance customer satisfaction and loyalty.
Maintain an up-to-date knowledge of airline policies, procedures, and services.
Document customer interactions and experiences accurately in the company’s CRM system.
Collaborate with team members to ensure seamless service delivery.
Participate in training sessions to stay informed about service enhancements and industry best practices.

Requirements

Fluent in German, both written and spoken; proficiency in English is required.
Exceptional communication and customer service skills with a customer-first mentality.
Ability to work efficiently under pressure and handle multiple priorities.
Strong problem-solving skills and attention to detail.
Previous experience in customer service, especially in the airline or travel industry, is a plus.
Familiarity with CRM systems and communication tools is advantageous.
A positive attitude and a keen willingness to thrive in a multicultural environment.

Benefits