Offer summary

Qualifications:

Fluent in Danish and English, Prior experience in customer service preferred, Familiarity with electronics industry is a plus, Proficient in CRM systems, Detail-oriented problem-solving capabilities.

Key responsabilities:

Deliver high-quality customer service via phone, email, and chat

Resolve customer inquiries promptly to enhance satisfaction

Maintain knowledge of products for accurate support

Document interactions and feedback in CRM system

Collaborate with team for process improvements

Job description

Step into an exciting new chapter of your career with Patrique Mercier Recruitment JP as a Danish-speaking Customer Service Representative for a top electronics company in the vibrant city of Athens, Greece! This role presents a unique opportunity to merge your passion for technology with exceptional customer service skills while experiencing the rich history and beautiful landscapes of Greece. In this dynamic position, you will provide unparalleled support to customers, addressing inquiries and resolving issues with professionalism and expertise. If you're eager to be part of a fast-paced, innovative environment where your contributions truly matter, we encourage you to apply!

Responsibilities

Deliver high-quality customer service to Danish-speaking clients through phone, email, and live chat.
Respond to customer inquiries effectively, ensuring prompt resolutions to enhance satisfaction.
Maintain in-depth knowledge of electronic products and services to provide accurate support.
Record customer interactions and feedback diligently within the company’s CRM system.
Team up with colleagues to promote best practices and improve overall service quality.
Engage in ongoing training to stay informed about new products and developments in the electronics sector.
Offer insights for process enhancements and contribute to a collaborative team atmosphere.

Requirements

Fluent in Danish, both written and spoken; proficiency in English is required.
Excellent communication skills with a strong focus on customer service excellence.
Ability to work efficiently in a fast-paced, multi-tasking environment.
Demonstrated problem-solving capabilities with a detail-oriented mindset.
Prior experience in customer service or within the electronics industry is an advantage.
Proficient in utilizing CRM systems and customer support tools.
A proactive attitude, adaptability, and a readiness to embrace life in a new culture.

Benefits