German Speaking Technical Support Advisor - Remote in Greece

Patrique Mercier Recruitment is excited to announce a vacancy for a German Speaking Technical Support Advisor, offering the flexibility of working remotely from Greece! This role is designed for tech enthusiasts who are fluent in German and passionate about providing excellent customer support.

In this position, you will assist German-speaking customers by diagnosing and resolving a variety of technical issues related to products and services. Your expertise will play a crucial role in ensuring customer satisfaction and loyalty.

Embrace the opportunity to work in a supportive environment while enjoying the beauty and culture of Greece from the comfort of your home!

Responsibilities

• Provide high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues effectively.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Work collaboratively with team members to enhance service delivery and customer satisfaction.
• Stay informed about product updates and company policies to provide accurate information.
• Adhere to established quality standards and procedures during customer interactions.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in technical support or customer service is desirable.
• Strong analytical and problem-solving skills.
• Excellent communication abilities, both verbal and written.
• Able to work independently and manage time effectively in a remote environment.
• Detail-oriented and focused on providing exceptional customer service.
• Basic understanding of software, hardware, and networking concepts.
• Proficient in using various computer systems and applications.
• Willingness to adapt to a dynamic work environment.
• Valid European Passport or ID may be required for relocation purposes.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )