Customer Support Representative

ContactUs is growing fast and has a new client need for Customer Support Representative. You will be provided with the training needed to give our customers the best experience possible. This will be a remote role with hours of operations of Sunday 12:00 p.m. - 9:00 p.m., and Monday - Thursday 3:00 p.m. – Midnight EST. Schedules will be based on business needs. 

About The Customer Support Representative:

The Customer Support Representative position provides exceptional service to existing customers through service-related transactions. Processes transactions and ensures customers' needs are met via written and verbal communication.

Responsibilities:

• Respond to customer inquiries via written and verbal communication addressing general inquiries, resolving issues, providing requested information, etc.
• Investigate and resolve customer complaints/concerns in a timely and efficient manner, ensuring customer satisfaction
• Maintain a thorough understanding of company services to effectively address customer questions and concerns
• Accurately record and update customer information in the company's database
• Adhere to company policies and procedures, ensuring compliance with quality standards and guidelines

Required Skills & Qualifications: 

• Must have HS Diploma or GED
• Must have flexibility in schedule with evening and weekend availability
• Must have excellent attendance history
• Must be able to pass a background check and skills assessments
• Ability to demonstrates strong negotiation and de-escalation skills 
• Solid to advanced PC skills   
• Ability to navigate multiple computer programs  
• Excellent prioritization and multi-tasking skills  
• Excellent listening skills  
• Contact Center Experience considered a plus  
• Customer Service Experience considered a plus  

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.