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IT Service Dispatch Coordinator

unlimited holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Gabon

Offer summary

Qualifications:

1-2 years of field dispatching experience, Strong attention to detail, Technical awareness for issue assessment, Basic technical diagnostic skills, Strong verbal and written communication skills.

Key responsabilities:

First point of contact for service requests
Triage incoming service tickets and phone calls
Manage pending service requests for satisfaction
Document tickets in real-time
Ensure Ticketing Quality Assurance

Palmetto Technology Group (PTG) Information Technology & Services SME https://www.goptg.com/

See more Palmetto Technology Group (PTG) offers

Job description

Who we are
Infinity, Inc. is a leading Managed Services Provider (MSP) located in Savannah, GA with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

IT Service Desk Dispatch Coordinator
We are looking to fill this role in Savannah, GA as an addition to our Services Team.

Your day to day

Serve as the first point of contact to the client for service requests
Triage incoming service tickets and phone calls
Ability to assess technical issues and appropriately define impact and level of urgency
Manage pending service requests to ensure customer satisfaction
Escalate, schedule, and dispatch service tickets according to priority of requests
Thoroughly document tickets on a real-time basis
Consistently exceed defined Service Level Agreements
Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection
Document internal processes and procedures related to duties and responsibilities

Your experience

Strong attention to Detail
Technical awareness: ability to match resources to technical issues appropriately.
Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
Basic technical diagnostic skills and operating system knowledge
Understanding of technical support tools and techniques used to provide IT services
Strong verbal and written communications skills
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment
1-2 years of field dispatching experience required
Experience handling high volume service requests

What we do for you
At Infinity, Inc. we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited Approved PTO after one year (2 weeks your first year)
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs