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Workers Compensation Technical Advisor

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

Strong technical experience in workers' compensation claims, Proven experience coaching and mentoring case managers, Demonstrated understanding of NSW Workers Compensation laws, Previous experience as a case manager or technical specialist, Tertiary studies in Allied Health or Legislation desirable.

Key responsabilities:

  • Support Case Management teams with technical guidance
  • Identify continuous improvement opportunities for case management
  • Ensure claims teams meet performance and KPA targets
  • Develop and implement strategies to achieve key measures
  • Manage compensation payment schemes administration
EML Group logo
EML Group Insurance Large https://www.eml.com.au/
1001 - 5000 Employees
About EML Group
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.
See more EML Group offers

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
 

The purpose of this role is to support the Case Management teams by providing up-to-date technical guidance on the compensation payment schemes and assisting in their administration. This position operates in a customer centric environment that focuses on the pro-active management of claims.

This will be a full time, permanent or 12 month contract position based in the Tweed Heads office, with flexibility to work from home. Relocation allowance for eligible candidates.

YOUR RESPONSIBILITIES

  • Identify continuous improvement opportunities and work with the team on solutions to maximise the effectiveness of case management.

  • Ensure claims teams achieve performance and KPA targets as set out as part of the BU performance framework.

  • In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures.

ABOUT YOU

  • Strong technical experience in workers’ compensation claims

  • Proven experience coaching & mentoring case managers in the workers compensation industry

  • Demonstrated understanding and application of relevant NSW Workers compensation laws and the associated regulations

  • You have previous experience working as a case manager or a technical specialist background

  • Tertiary studies in Allied Health or Legislation is desirable

WHAT WE OFFER


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.


EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super


We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Ambulatory CareStrategic ManagementWorkers' Compensation ClaimsContinuous Improvement ProcessLegislationPerformance Management

Other Skills

  • Coaching
  • Customer Service
  • Mentorship
Are you interested?

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