Italian Speaking Telecommunications Customer Service Agent - Athens, Greece

Join Patrique Mercier Recruitment JP as an Italian Speaking Telecommunications Customer Service Agent in the beautiful city of Athens, Greece! In this dynamic role, you will serve as the first point of contact for our Italian-speaking customers, delivering exceptional service and support in the telecommunications sector. Your primary duties will include handling customer inquiries, resolving issues, and providing accurate information about our services and products.

Key Responsibilities

• Assist Italian-speaking customers via phone, email, and chat to address their questions and concerns.
• Analyze problems and provide effective solutions related to telecommunications services.
• Document customer interactions accurately and efficiently in the CRM system.
• Work collaboratively with other team members to ensure a cohesive customer service experience.
• Stay updated on the latest telecommunications products and trends to provide informed assistance.
• Participate in regular training sessions to further develop your customer service skills.
• Collect feedback to help improve service delivery and customer satisfaction.

Requirements

• Native fluency in Italian and proficiency in English, both spoken and written.
• Experience in customer service, especially within the telecommunications industry, is an asset.
• Exceptional communication skills with a strong focus on customer satisfaction.
• A team player with the ability to work in a fast-paced environment.
• Problem-solving skills and a proactive approach to customer inquiries.
• Willingness and ability to relocate to Athens, Greece.
• A positive attitude and genuine passion for helping others.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )