Italian Speaking IT Customer Support (Remote) - Remote in Greece

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for an Italian Speaking IT Customer Support role, fully remote from beautiful Greece! If you are fluent in Italian and have a passion for providing exceptional support, this position might be the perfect fit for you.

In this remote role, you will assist Italian-speaking clients with their IT-related inquiries and challenges, ensuring they receive superior service and effective solutions. Enjoy the flexibility of working from the comfort of your home while embracing the stunning landscapes and lifestyle that Greece provides.

Responsibilities

• Deliver high-quality IT customer support to Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve a variety of technical challenges, including software and hardware issues.
• Document customer interactions and resolutions accurately in the support management system.
• Collaborate with other team members to ensure efficient and effective support delivery.
• Provide clients with guidance on product usage and educate them about features.
• Stay informed about product updates, new technologies, and company policies.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in IT customer support or technical assistance is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• A customer-centric approach with a focus on service excellence.
• Familiarity with various software applications and operating systems.
• Detail-oriented with effective organizational skills.
• Ability to manage multiple tasks in a remote work environment.
• Self-motivated with good time management skills.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras