Offer summary
Qualifications:
High school diploma or equivalent; bachelor's preferred., Proven experience in customer service., Strong verbal and written communication skills., Proficiency in customer support software., Ability to multitask in a fast-paced environment..
Key responsabilities:
- Provide assistance to customers via phone, email, and live chat.
- Address inquiries and troubleshoot technical issues.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in the CRM system.
- Collaborate with teams for issue resolution.